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Refund Policy

ABOUT REFUNDS & RETURNS

If there is a fault in the furniture supplied to you please call the customer service department within 48 hours on 1300 729 875 and they will arrange a technician to visit and inspect the fault or damage, if the fault or damage cannot be repaired then the furniture will be replaced for you if in stock or else a credit voucher for the similar value will be issued. However this will not apply to the extent that fault is caused by abuse, misuse, or damage through accident or neglect.

Cancellations must be advised directly to the store of purchase no later than three working days prior to the scheduled delivery date. We will not accept cancelled orders after this time. If an order is cancelled for any reason we will issue a credit voucher (less 20% cancellation charge of the total invoice value) which will be valid for a period of 12 months this can be used at any of our stores to purchase goods worth the same value of shown on the credit voucher, delivery charges will not be refunded if we attempted to deliver goods. There will be no refund on unused amount of credit voucher.

Please choose carefully as we don't normally give refunds if you simply change your mind or make the wrong decision. Exchanges and refunds can be given where goods have a major fault and cannot be replaced or rectified. Wrongly described or different from the sample shown to you or don't do what they are supposed to.

  • The customer service was excellent on the number of times I called in the store before deciding on my purchase, the gentleman that assisted me on every occasion was Dai. Dai was excellent knew his products and was very helpful. - Sharon, May 2017

  • Shopped in the Mandurah store was a great! found exactly what i wanted and at a great price. The lady that served me was more than happy to help will be back for sure!! - Hannah, May 2017

  • This is the only shop i found everything I need for my new house, excellent customer service , would like to thank Geoff for helping us in selecting right things and with in our budget. Great place to shop! - Nancy, May 2017

  • I went into the Rockingham store several times to have a look at the lounge that I liked. Michelle was always very helpful and very friendly. She told me when the special was finishing and gave me options about storing the lounge until we needed it. She also told me about the cleaning package. I have no problems recommending this place to anyone needing new furniture. When I went in today to purchase the lounge the price had gone up. All it took was one phone call and the old price was honoured. Now that's what I call great customer service. So if you are looking for furniture come and visit these guys you won't be disappointed.- Cheryl, May 2017

  • We found Vicki was pleasant to deal with and certainly went out of her way to inform us in regards to what we were looking to purchase. Price was very good, I would certainly shop at furniture bazaar again. - Trevor, May 2017

     

  • We had been on then hunt for the perfect lounge for months! We're so happy we found this beauty, which ticked all the boxes for us...adjustable headrests, modern, sleek and affordable! We also received great customer service from Junny who was so lovely from ordering our lounge over the phone to when we picked it up from the warehouse. Highly recommend FB OP! - Tahnee,May 2017

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Furniture Bazaar, Western Australia's Largest Locally Owned Furniture and Bedding Specialist We pride ourselves on delivering quality and efficient service and products to you.

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