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Refund Policy

ABOUT REFUNDS & RETURNS

If there is a fault in the furniture supplied to you please call the customer service department within 48 hours on 1300 729 875 and they will arrange a technician to visit and inspect the fault or damage, if the fault or damage cannot be repaired then the furniture will be replaced for you if in stock or else a credit voucher for the similar value will be issued. However this will not apply to the extent that fault is caused by abuse, misuse, or damage through accident or neglect.

Cancellations must be advised directly to the store of purchase no later than three working days prior to the scheduled delivery date. We will not accept cancelled orders after this time. If an order is cancelled for any reason we will issue a credit voucher (less 20% cancellation charge of the total invoice value) which will be valid for a period of 12 months this can be used at any of our stores to purchase goods worth the same value of shown on the credit voucher, delivery charges will not be refunded if we attempted to deliver goods. There will be no refund on unused amount of credit voucher.

Please choose carefully as we don't normally give refunds if you simply change your mind or make the wrong decision. Exchanges and refunds can be given where goods have a major fault and cannot be replaced or rectified. Wrongly described or different from the sample shown to you or don't do what they are supposed to.

  • Went into Cockburn store and met with Tom who was extremely helpful and patient with me. Took me through all my personal requirements as well as all the pro's and pro's of each of my queries and helped me come up with my final choice...and now I'm writing this review whilst sitting in my Hamptons Style living room furniture and extremely happy :) Cheers Tom! - Diana, April 2017

  • We purchased 3 lounge suites recently and the staff were very helpful, friendly and answered all questions and were very patient while we took our time deciding! - Megan, April 2017

  • I have purchased 3 sofa - RIGA fabric lounge suite and a 3 seaters, very reasonably priced. I also bought a coffee table and 4 Rare red bar stool. Carlen was very helpful and her product knowledge for the store was amazing. She understood what i needed and gave me time to decide and I made my purchase. I will definitely go back if I need more furniture. - Phoebe, April 2017

  • I purchased hailey dining suite and coffee table. It is awesome finished and excellent price. I purchased sofa 3 seater and get 2 seater free. I found sofa very comfortable and firm. Customer service was awsome. thanks for help.

  • Cannot speak highly enough of the lovely lady (Harmeet) who served me today, nothing was too much trouble for her and she was not pushy at all. Ended up buying the lounge from her due to the quality of the product and service. - Michelle, April 2017

  • After suffering from a bad back with our previous lounge suites for several years, it has been a joy to luxuriate in our recent purchases from your store. We also appreciated the discreet attentiveness of your staff and their comprehensive knowledge of the different products to assist us with our choice. - Shirely, April 2017

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Furniture Bazaar, Western Australia's Largest Locally Owned Furniture and Bedding Specialist We pride ourselves on delivering quality and efficient service and products to you.

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