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Refund Policy

ABOUT REFUNDS & RETURNS

If there is a fault in the furniture supplied to you please call the customer service department within 48 hours on 1300 729 875 and they will arrange a technician to visit and inspect the fault or damage, if the fault or damage cannot be repaired then the furniture will be replaced for you if in stock or else a credit voucher for the similar value will be issued. However this will not apply to the extent that fault is caused by abuse, misuse, or damage through accident or neglect.

Cancellations must be advised directly to the store of purchase no later than three working days prior to the scheduled delivery date. We will not accept cancelled orders after this time. If an order is cancelled for any reason we will issue a credit voucher (less 20% cancellation charge of the total invoice value) which will be valid for a period of 12 months this can be used at any of our stores to purchase goods worth the same value of shown on the credit voucher, delivery charges will not be refunded if we attempted to deliver goods. There will be no refund on unused amount of credit voucher.

Please choose carefully as we don't normally give refunds if you simply change your mind or make the wrong decision. Exchanges and refunds can be given where goods have a major fault and cannot be replaced or rectified. Wrongly described or different from the sample shown to you or don't do what they are supposed to.

  • Very happy customer here, love my new lounge suite, excellent service, excellent store, Geoff was great to deal with and very helpful, will be back in the future, Thank you so much and happy new year. - Tony, January 2018

  • Went to Midland store and was looking for a lounge. Lucky the sale consultant was very helpful and been able to offer me a few option according to my budget. Excellent service and love the display of the store. I made the purchase in the following day with no hassle. Keep it up. - Marie, January 2018

  • Great service at the Midland store and process was well explained to my Grandma re pick up or delivery. She is very happy with the purchase. - Margaret, January 2018

  • We purchased an absolutely beautiful dinning table from the Joondalup store during January. We simply could not find the thick wood table top with the thick wooden legs anywhere. The price was unbeatable and the service Mandy provided was excellent. We are over the moon about our purchase! - Janelle, January 2018

  • I had been into the store a few times in my quest for the perfect sofa for me. I found exactly what I wanted at a reasonable price. A staff member organised for me to have my item delivered plus gave additional info about how I can buy up to 5 items for the one delivery price, of which I had not been aware of. - Helen, January 2018

  • Geoff at Midland made our afternoon. Very friendly, helpful and professional. He gave us his expertise and was very knowledgeable. We will be back for sure. - Jo & Tony, December 2017

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Furniture Bazaar, Western Australia's Largest Locally Owned Furniture and Bedding Specialist We pride ourselves on delivering quality and efficient service and products to you.

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