Refund Policy


If there is a fault in the furniture supplied to you please call the customer service department within 48 hours on 1300 729 875 and they will arrange a technician to visit and inspect the fault or damage, if the fault or damage cannot be repaired then the furniture will be replaced for you if in stock or else a credit voucher for the similar value will be issued. However this will not apply to the extent that fault is caused by abuse, misuse, or damage through accident or neglect.

Cancellations must be advised directly to the store of purchase no later than three working days prior to the scheduled delivery date. We will not accept cancelled orders after this time. If an order is cancelled for any reason we will issue a credit voucher (less 20% cancellation charge of the total invoice value) which will be valid for a period of 12 months this can be used at any of our stores to purchase goods worth the same value of shown on the credit voucher, delivery charges will not be refunded if we attempted to deliver goods. There will be no refund on unused amount of credit voucher.

Please choose carefully as we don't normally give refunds if you simply change your mind or make the wrong decision. Exchanges and refunds can be given where goods have a major fault and cannot be replaced or rectified. Wrongly described or different from the sample shown to you or don't do what they are supposed to.

  • The staff and manager at the Joondalup store are so helpful. They went above and beyond to make sure we got the best deal and an awesome couch. - Wendy, September 2017


    Staff were very helpful and attentive.... The "make me an offer" deal certainly helped us out. Great job thanks, will def be shopping with furniture bazaar again. - Kate, September 2017


  • I have purchased x2 sets of sofas from Furniture Bazaar in Osborne Park. I am really happy with the quality of the products which are at an affordable price. I received friendly and attentive service from Hursh who went out of his way to help me. I can highly recommend Furniture Bazaar for all your furniture needs! - Nora, September 2017


    I was on the lookout for an entertainment unit and was delighted at the selection in the store. Vicki was so helpful, she showed me exactly what I wanted to see and also secured me a bargain !!! Well worth a visit. - Lynne, September 2017


  • We were looking for a dining suite for our new house. Dai assisted us with the purchase. He was very helpful and gave us constructive opinion on variety products. He was very patient and we were so happy with his customer service. Finally we got 7 piece Hailey set with great quality and affordable price. It perfectly matches our new home. Definitely, Furniture Bazaar is the place we will recommend to our friends. - Addy & Janet, September 2017

  •  I purchased in store. When delivered, there was loose stitching on armrest, but was replaced that day after My request was made. No hassles & good service. Now I'm enjoying my awesome couch - Chony, September 2017


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Furniture Bazaar, Western Australia's Largest Locally Owned Furniture and Bedding Specialist We pride ourselves on delivering quality and efficient service and products to you.

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