Terms and Conditions
These Terms and Conditions apply to purchases made from Furniture Bazaar through our website and participating Furniture Bazaar stores. By placing an order, purchasing goods, using our website or otherwise using our services, you agree to these Terms and Conditions.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
1. Products, Pricing and Availability
All prices are displayed in Australian dollars and include GST unless otherwise stated.
Product prices, specifications, availability and promotional offers may change from time to time. A price displayed on our website does not guarantee that the same price will apply at a later date or after a promotion has ended.
We take reasonable care to ensure product descriptions, dimensions, images, specifications and prices are accurate. However, errors or omissions may occasionally occur. Where permitted by law, we may correct an error, update information or cancel an affected order. If payment has already been received for an order that we cannot fulfil, the applicable amount will be refunded.
Product colours and finishes may vary slightly from photographs or images due to lighting, natural material variation, manufacturing batches and differences between screens or displays.
Display accessories, decorative items and other products appearing in photographs are not included unless expressly identified as part of the product being purchased.
Product availability is subject to stock levels and supplier availability. Where an ordered item becomes unavailable or is delayed, Furniture Bazaar may provide an updated estimated availability timeframe or, where the product can no longer be supplied, provide an appropriate alternative or refund in accordance with applicable law.
2. Orders
An order is subject to acceptance by Furniture Bazaar. We may refuse or cancel an order where reasonably necessary, including because of incorrect pricing, insufficient stock, suspected fraud, payment issues, product discontinuation or an obvious website or system error.
Customers are responsible for checking their order details, product selections, quantities, measurements, delivery details and access requirements before completing their purchase.
Customers should particularly ensure that furniture dimensions are suitable for the intended room and that the product can safely pass through doors, hallways, stairways, lifts and other access points.
3. Payment
Payment must be made using a payment method offered by Furniture Bazaar at the time of purchase.
Unless otherwise agreed, all outstanding amounts must be paid in full before goods are released, collected or scheduled for delivery.
Furniture Bazaar does not accept payment to delivery personnel at the time of delivery unless expressly arranged in advance.
Finance and interest-free purchases are subject to the terms, eligibility requirements and approval processes of the relevant finance provider. Additional charges or exclusions may apply to particular promotional or Manager's Special products where clearly disclosed before purchase.
4. Lay-by
Unless otherwise stated on the sales order, the following conditions apply to lay-by purchases:
- A minimum deposit of 30% of the purchase price is required.
- Payments must generally be made at least fortnightly.
- The lay-by is to be finalised by the due date shown on the sales order.
- Goods will not be released or delivered until the lay-by has been paid in full.
- Delivery timeframes quoted when the lay-by is created are estimates and may change due to circumstances outside Furniture Bazaar's reasonable control.
- If goods remain uncollected or undelivered after the agreed lay-by or storage period, reasonable storage charges may apply where disclosed and permitted by law.
A customer may terminate a lay-by before receiving the goods. Where a lay-by is terminated, Furniture Bazaar will refund amounts paid less any termination fee specified in the lay-by agreement. Any termination fee will not exceed Furniture Bazaar's reasonable costs associated with the lay-by, as required by Australian Consumer Law.
Furniture Bazaar may terminate a lay-by where permitted by law, including where the customer breaches the agreement, Furniture Bazaar ceases trading, or the goods are no longer available due to circumstances outside Furniture Bazaar's control.
5. Finance Purchases
Where goods purchased under an approved finance arrangement must be specially ordered, a deposit may be required. Unless otherwise stated, the deposit requirement for specially ordered finance purchases is 20%.
Delivery, product protection and other charges not included in the approved finance amount must be paid as required at the time of purchase.
Finance arrangements are also subject to the applicable finance provider's terms and conditions.
6. Delivery
Delivery Charges
Delivery charges are calculated according to factors including delivery location, product size, order value, accessibility and the delivery service selected.
Standard delivery charges assume reasonable ground-floor access unless otherwise stated. Additional charges may apply where:
- stairs or lifts are involved;
- the property is above or below ground level;
- access is restricted or unsafe;
- items require unusual handling;
- additional personnel or equipment are required;
- the delivery location is outside the standard delivery area; or
- delivery arrangements are changed at short notice.
Customers must provide accurate information about access conditions when arranging delivery.
Delivery Timeframes
Any delivery or product availability timeframe provided by Furniture Bazaar is an estimate unless expressly stated otherwise.
Furniture Bazaar will make reasonable efforts to meet estimated delivery dates but is not responsible for delays caused by circumstances outside its reasonable control, including supplier delays, transport disruptions, severe weather, industrial action, natural disasters or other unforeseen events.
Receiving Your Delivery
The customer or an authorised representative should be available to receive and inspect the goods at delivery.
A person accepting delivery at the nominated address will be treated as authorised to receive the goods unless Furniture Bazaar has been advised otherwise before delivery.
If a customer requests goods to be left unattended, responsibility for loss, theft or damage occurring after delivery may pass to the customer, except where Furniture Bazaar is responsible under applicable law.
7. Collection
Goods collected by a customer or their nominated carrier should be inspected before leaving the collection location where reasonably practicable.
Customers are responsible for providing a suitable vehicle and safely securing goods for transportation. Furniture Bazaar is not responsible for damage caused after collection by inappropriate transportation, loading, securing or handling by the customer or their carrier.
This does not exclude any rights relating to faults, defects or damage for which Furniture Bazaar remains responsible under Australian Consumer Law.
8. Change of Mind and Order Cancellations
Furniture Bazaar does not generally provide refunds or exchanges where a customer simply changes their mind, makes an incorrect selection, finds an item cheaper elsewhere, or discovers that the product will not fit through the intended access point.
This change-of-mind policy does not affect rights available under Australian Consumer Law where goods are faulty, damaged, unsafe, incorrectly described or otherwise fail to meet a consumer guarantee.
In-store Orders
A request to cancel an in-store order should be made at least three working days before the scheduled delivery date.
Website Orders
A request to cancel a website order should be made within 24 hours of placing the order where possible.
All cancellation requests must be submitted through our Customer Support Form.
Where Furniture Bazaar accepts a cancellation that is not required by Australian Consumer Law, a cancellation or restocking charge of up to 20% of the total invoice value may apply, together with reasonable freight, return delivery or other costs already incurred.
Where a change-of-mind cancellation is accepted by way of store credit, the applicable credit terms and expiry will be disclosed when the credit is issued.
Delivery charges are not refundable where delivery has already been performed or reasonably attempted, except where otherwise required by law.
Hygiene-sensitive Products
For hygiene reasons, change-of-mind returns or exchanges are not accepted for products such as mattresses, pillows, quilts, mattress toppers, mattress protectors, pillow protectors, underblankets and similar hygiene-sensitive products once opened or used.
This restriction does not apply where the customer is entitled to a remedy under Australian Consumer Law.
9. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply independently of any manufacturer's warranty, Furniture Bazaar warranty or other voluntary warranty and may continue after a stated warranty period has expired.
10. Product Warranty
Where a Furniture Bazaar or manufacturer warranty applies to a product, the applicable warranty period will be stated on the tax invoice, sales documentation, product information or warranty documentation.
Warranty periods generally commence from the original purchase date unless otherwise stated.
Voluntary warranties are additional to, and do not replace or restrict, rights under Australian Consumer Law.
Unless otherwise stated, a Furniture Bazaar voluntary product warranty applies to the original purchaser and to products used for normal domestic purposes.
Warranty Exclusions
To the extent permitted by law, a voluntary product warranty may not cover damage or deterioration caused by:
- normal wear and tear;
- fabric pilling, fading or normal softening of cushioning associated with ordinary use;
- incorrect cleaning or maintenance;
- failure to follow product care instructions;
- misuse, abuse, negligence or accidental damage;
- incorrect assembly, modification or tampering;
- transportation or storage after the goods have been supplied;
- commercial use where the product is designed for domestic use;
- exposure to excessive sunlight, moisture, extreme temperatures, weather or chemicals;
- natural events or circumstances outside Furniture Bazaar's reasonable control;
- damage caused by exceeding a stated product weight capacity; or
- a defect in an "As Is" or floor stock item that was specifically disclosed before purchase.
An exclusion from a voluntary warranty does not exclude a consumer's rights under Australian Consumer Law where those rights otherwise apply.
Mattress Care and Hygiene
Mattresses should be maintained in a clean and hygienic condition and used with a suitable mattress protector. Mattresses should also be rotated in accordance with the manufacturer's care instructions where applicable.
Damage or deterioration caused by stains, moisture, contamination, misuse, inadequate maintenance or failure to follow care instructions may not be covered by a voluntary warranty. This does not remove any rights available under Australian Consumer Law that are unrelated to that misuse or lack of care.
11. Damaged, Faulty or Incorrect Goods
Customers should inspect goods as soon as reasonably possible after delivery or collection.
Visible transport damage, missing components or other immediately apparent problems should preferably be reported within two working days so that the matter can be investigated promptly.
Failure to report a problem within this preferred timeframe does not remove any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
Where reasonably possible, customers should retain packaging while a damage or fault issue is being assessed, particularly where the product may need to be transported safely.
To request assistance with a damaged, faulty or incorrect product, missing components, spare parts or a warranty matter, use our Customer Support Form.
Customers should provide their proof of purchase and sufficient information to allow the issue to be assessed, which may include photographs, video or other relevant supporting information requested through the Customer Support Form.
Furniture Bazaar may reasonably inspect or assess a product before determining the appropriate remedy.
Depending on the circumstances and the customer's rights under Australian Consumer Law, an appropriate remedy may include repair, replacement, replacement components, refund or another remedy required by law.
12. Furniture Weight Capacities
Product-specific weight capacities shown on a product listing, packaging, instruction manual or manufacturer specification take priority over the general guidance below.
Where no product-specific capacity is stated, the following general maximum weight guidelines may apply:
| Furniture Type or Material | General Maximum Capacity |
|---|---|
| Lounges and recliners | 110 kg per seat |
| Dining and accent chairs | 110 kg per seat |
| Manufactured wood furniture | 110 kg |
| Upholstered furniture | 130 kg |
| Aluminium-frame furniture | 120 kg |
| Wicker or rattan furniture | 110 kg |
| Plastic or acrylic furniture | 100 kg |
| Solid timber furniture | 150 kg |
| Steel furniture | 130 kg |
| Iron furniture | 220 kg |
Weight capacities are maximum limits and should not be interpreted as recommended operating loads. Customers must follow any product-specific safety, assembly and usage instructions.
Damage caused by exceeding a clearly stated weight limit may not be covered by a voluntary product warranty. Statutory consumer rights remain unaffected.
13. Floor Stock and "As Is" Products
Products sold as floor stock, clearance or "As Is" may have cosmetic imperfections, wear or other conditions disclosed before purchase.
A customer will not generally be entitled to a remedy for a specific defect that was clearly disclosed and accepted before purchase. Consumer guarantees continue to apply to other faults or problems that were not disclosed and are otherwise covered by Australian Consumer Law.
Floor stock or clearance offers may be excluded from lay-by, finance, RAC discounts, free delivery, free assembly or other promotions where stated in the relevant promotional conditions.
14. Storage
Where Furniture Bazaar offers complimentary storage, eligibility and the applicable storage period will be stated in the relevant offer or sales documentation.
Unless otherwise stated, promotional free storage is available only on invoices paid in full and may exclude lay-by or finance purchases.
Goods stored beyond an agreed complimentary or collection period may incur reasonable storage charges where those charges have been disclosed.
15. Promotions and Special Offers
Promotional offers are available for the advertised period or while stocks last, whichever occurs first.
Unless expressly stated otherwise:
- promotions cannot be combined with another offer or discount;
- floor stock and clearance products may be excluded;
- delivery, assembly and other services may be excluded from percentage discounts;
- minimum purchase requirements may apply;
- free delivery or assembly offers may be restricted by product, location or maximum service value;
- additional charges may apply for non-standard access or services outside the advertised allowance; and
- promotional products are subject to availability.
Current Promotional Period
Current advertised offers are valid from 17 August 2026 to 27 September 2026, or while stocks last, unless a different period is stated with a particular promotion.
- Floor Stock Clearance Sale prices apply to qualifying floor stock only and may exclude lay-by, finance and RAC discounts.
- Promotional free storage applies to eligible invoices paid in full and excludes lay-by and finance unless otherwise stated.
- Promotional free delivery on selected items is limited to the advertised delivery allowance and minimum invoice value. Additional delivery charges may apply.
- Promotional free assembly applies only to selected products and eligible Perth metropolitan locations. Additional charges may apply.
- Manager's Special products purchased using finance may incur an applicable surcharge where disclosed.
16. RAC Member Benefit
Eligible RAC members may receive a further 5% discount on qualifying sale and non-sale products when the purchase is paid in full.
To receive the RAC member benefit, a valid RAC membership must be provided and successfully validated at the time of purchase.
The RAC member benefit:
- provides a 5% discount on qualifying sale and non-sale products;
- does not apply to delivery charges;
- does not apply to qualifying floor stock clearance items;
- does not apply to products or promotions identified as "Cash & Credit Card Only";
- cannot be combined with another discount, promotional offer or free offer unless expressly stated; and
- is currently scheduled to expire on 30 January 2027 unless extended, replaced or withdrawn in accordance with the offer terms.
Qualifying RAC purchases paid in full may also be eligible for storage for up to six months, subject to available storage capacity and any conditions disclosed at the time of purchase.
17. Customer Accounts and Website Security
Customers who create a website account are responsible for maintaining the confidentiality of their login credentials and for activity carried out through their account.
Customers must not misuse the website, attempt unauthorised access, introduce malicious software, interfere with website security, scrape protected content, impersonate another person or use the website for an unlawful purpose.
Furniture Bazaar may restrict or suspend access where reasonably necessary to protect the website, customers or the business.
18. Privacy
Personal information collected through purchases, website use and customer accounts will be handled in accordance with Furniture Bazaar's Privacy Policy and applicable Australian privacy laws.
Information may be used where reasonably necessary to process transactions, provide products and services, administer customer accounts, arrange deliveries, prevent fraud, maintain business records and meet legal obligations.
19. Third-party Services and Links
Our website may contain links to, or integrations with, third-party providers such as payment providers, finance providers or other external services.
Third-party services may be subject to their own terms and privacy practices. Furniture Bazaar is not responsible for the content or operation of an unrelated third-party website or service except to the extent required by law.
20. Intellectual Property
Unless otherwise stated, the content of the Furniture Bazaar website, including text, branding, graphics, photographs, product images, layouts and other materials, is owned by or licensed to Furniture Bazaar and is protected by applicable intellectual property laws.
Website content must not be reproduced, republished, commercially exploited or distributed without permission except where permitted by law.
21. Liability
To the maximum extent permitted by law, Furniture Bazaar is not responsible for loss or damage resulting from misuse of a product, failure to follow instructions, unauthorised modification, improper assembly, customer-caused damage or events outside Furniture Bazaar's reasonable control.
Nothing in these Terms excludes or limits liability, consumer guarantees or rights that cannot lawfully be excluded or limited, including liability for reasonably foreseeable loss or damage where required by Australian Consumer Law.
22. Changes to These Terms
Furniture Bazaar may update these Terms and Conditions from time to time to reflect changes to our products, services, operations, promotions or legal obligations.
The version published on the Furniture Bazaar website at the relevant time will apply, subject to any terms already forming part of an existing purchase agreement and any rights that cannot lawfully be varied.
23. Governing Law
These Terms and Conditions are governed by the laws of Australia and, where applicable, the laws of Western Australia.
24. Customer Support
All customer service enquiries, order issues, cancellation requests, delivery matters, damaged or faulty product matters, missing or spare part requests, returns and warranty matters must be submitted through our Customer Support Form.