Frequently Asked Questions

You can find your nearest Furniture Bazaar location, along with store contact details and opening hours, on our Store Locator page.

Who can help me with a question about a product?

Our store teams will be happy to help with product dimensions, materials, colours, availability and other product information.

Contact or visit your nearest Furniture Bazaar store and our team can help you find the information you need before you buy.

How can I check whether a product is available?

Product availability can vary between stores and warehouses. Please contact your nearest store if you would like to confirm availability before visiting or ordering.

Availability and delivery timeframes provided at the time of purchase are estimates and may change where circumstances outside our reasonable control affect supply.

Where can I find Furniture Bazaar's latest specials?

You can view our latest furniture offers and specials on the Furniture Bazaar website or visit your nearest store.

Promotions are available for their advertised period or while stocks last, and individual offers may have additional conditions.

Can sale or clearance products have different conditions?

Some promotional, floor stock, clearance and Manager's Special products may have specific conditions relating to finance, discounts, delivery, assembly or other offers.

Any relevant exclusions or conditions will be displayed with the promotion or explained before purchase.

Your rights under Australian Consumer Law continue to apply where applicable.

Payments

What payment methods does Furniture Bazaar accept?

Furniture Bazaar offers a range of payment options, including cash, selected credit cards, cheques and eligible finance or buy now, pay later options.

Accepted credit cards currently include Mastercard, Visa, Bank Card, American Express and Diners Club. Surcharges may apply to some card types.

Please visit our Payment Options page for more details.

Does Furniture Bazaar offer interest free finance?

Yes. Eligible customers can access a range of interest free payment options, subject to the requirements and approval processes of the relevant finance provider.

Please note that minimum purchase amounts, repayments, fees, charges and other conditions may apply.

Visit our Payment Options page to compare the options currently available.

Can I use Afterpay?

Yes, Afterpay is accepted online and in-store on eligible Furniture Bazaar purchases, with a minimum spend of $500 currently applying. Afterpay's eligibility requirements and terms and conditions apply.

Does Furniture Bazaar offer Zip or Latitude finance?

Yes, Furniture Bazaar currently offers customers payment options through Zip Pay and Latitude.

Minimum purchase amounts, account fees, repayments, credit approval and other terms and conditions apply. As finance conditions can change, please check our Payment Options page for current details before applying.

What are the Furniture Bazaar lay-by terms?

Unless your sales order states otherwise, Furniture Bazaar lay-by purchases generally require:

• a minimum deposit of 30% of the purchase price
• payments at least fortnightly
• payment in full by the due date shown on your sales order

Goods cannot be released or delivered until the lay-by has been paid in full.

If you need help with an existing lay-by, please contact the store where your purchase was made.

Can I cancel a lay-by?

Yes. A lay-by can be cancelled before you receive your goods.

Where a lay-by is cancelled, amounts paid will be refunded to you less any applicable termination fee stated in the lay-by agreement. Any termination fee will be limited to Furniture Bazaar's reasonable costs as required by Australian Consumer Law.

Does Furniture Bazaar sell gift vouchers?

Furniture Bazaar gift vouchers are available from participating Furniture Bazaar stores or available to order online. 

When does my gift voucher expire?

Our gift vouchers are valid for 12 months.

Delivery & Collection

How long will my furniture take to be delivered?

If the product is in stock and the invoice is fully paid, it can take 72 hours for your furniture to be delivered.

However, delivery timeframes will depend on product availability, your location, payment status and the delivery service required.

Once your goods are available and applicable payment requirements have been completed, our team will arrange a delivery date with you.

Any delivery date or product availability timeframe provided is an estimate unless expressly stated otherwise. If a significant delay occurs, we will make reasonable efforts to keep you updated.

Can I choose an exact delivery time?

We understand it helps to know when your furniture is arriving, but unfortunately we cannot generally guarantee an exact delivery time.

Where available, an estimated delivery timeframe may be provided before or on your scheduled delivery day.

Does Furniture Bazaar deliver on weekends?

We provide delivery services on Saturday only. Weekend delivery availability may vary depending on your location, the products ordered and the delivery service being used.

Please ask your Furniture Bazaar store or Customer Support team about the next available delivery date for your order.

Can you deliver furniture upstairs or to an apartment?

Yes, delivery may be possible to properties with stairs or lifts, including in apartment buildings.

Additional delivery charges may apply where stairs, lifts, restricted access, additional handling, personnel or equipment are required.

Please tell us about any unusual access requirements before arranging delivery so our team can plan accordingly.

What should I check before my furniture is delivered?

Before delivery, please make sure there is safe and reasonable access to your property and the intended room.

We recommend measuring doors, hallways, stairways, lifts and entrances and checking these measurements against the dimensions of your furniture.

Please also arrange any required building or lift access and keep the delivery route clear and safe.

What happens if my furniture won't fit?

Customers are responsible for checking product dimensions and delivery access before purchase.

Furniture Bazaar does not generally provide a change of mind refund where furniture cannot fit through an access point or into the intended room.

If you are unsure about dimensions before buying, please ask our team for product measurements so you can check your space.

Can I pick up my furniture?

Yes, same-day pick up may be available from our main Cannington warehouse.

Please allow for at least 3 hours’ notice to pick up your furniture between 10am and 3pm on weekdays.

When collecting furniture, please bring a suitable vehicle and make sure the goods can be transported and secured safely.

What should I do if my furniture arrives damaged?

Please let us know as soon as reasonably possible. Fill out our Customer Support Form so we can investigate and help.

We recommend checking your furniture shortly after delivery. For boxed products, damage discovered while unpacking should preferably be reported within two working days.

Where possible, please keep the original packaging while the issue is being assessed. 

For more information, read our Shipping and Delivery Policy.

Returns & Cancellations

Can I return or exchange furniture if I change my mind?

Furniture Bazaar does not generally offer refunds or exchanges simply because you change your mind, make an incorrect selection, find the item cheaper elsewhere or choose the wrong size, colour or configuration.

For hygiene-sensitive products such as mattresses, pillows, quilts, mattress toppers and protectors, change-of-mind returns or exchanges are generally not accepted once the product has been opened or used.

We highly recommend checking product details, dimensions, colours and your order carefully before purchasing.

This does not affect your rights where a product is faulty or you are otherwise entitled to a remedy under Australian Consumer Law.

For more information, read our Returns, Refunds & Warranties Policy.

Can I cancel my Furniture Bazaar order?

If you need to cancel an order, please submit a cancellation request through our Customer Support Form as soon as possible.

For in-store orders, cancellation requests should be submitted at least three working days before the scheduled delivery date.

For website orders, cancellation requests should be submitted within 24 hours of placing the order where possible.

Where a change-of-mind cancellation is accepted and a refund is not otherwise required under Australian Consumer Law, a cancellation or restocking charge of up to 20% of the invoice value may apply. Reasonable freight or other costs already incurred may also apply.

How will I receive my refund?

Where a refund is required or approved, Furniture Bazaar will generally return the funds using the original payment method where reasonably practicable.

We aim to process approved refunds promptly once your entitlement has been confirmed. Your bank or payment provider may require additional time for the funds to appear in your account.

Warranties, Faults & Damaged Products

How do I make a warranty claim?

If you have an issue with a product, we’re here to help. Please submit your claim through our Customer Support Form with details of the product and the problem you are experiencing. You may also be asked to provide proof of purchase, your order or invoice details and supporting photos or video. Once we have the information needed, the product may be assessed to determine the appropriate next step.

How do I know if my product is still under warranty?

Where a Furniture Bazaar or manufacturer warranty applies, the warranty period will be stated on your tax invoice, sales documentation, product information or warranty documentation. Warranty periods generally begin from the original purchase date unless otherwise stated. 

Your rights under Australian Consumer Law apply separately from any voluntary warranty and may continue beyond a stated warranty period.

What isn't covered by a voluntary furniture warranty?

Depending on the product and warranty terms, voluntary warranties may not cover problems caused by normal wear and tear, incorrect cleaning or maintenance, misuse, accidental damage, incorrect assembly, unauthorised modifications, inappropriate transportation or storage, or failure to follow product care instructions.

These exclusions do not remove any rights you may otherwise have under Australian Consumer Law.

What should I do if my furniture is faulty?

We’re sorry to hear something isn’t right with your furniture. Please submit a Customer Support request so we can review the issue.

Depending on the nature of the problem and your rights under Australian Consumer Law, the appropriate solution may include a repair, replacement parts, replacement of the product, a refund or another suitable remedy. Furniture Bazaar may need to inspect or assess the product before determining the best outcome.

What should I do if my furniture arrives damaged?

Please inspect your furniture as soon as you can after delivery. Visible damage should preferably be reported as soon as possible, while damage found when unpacking boxed products should preferably be reported within two working days. Where possible, keep the original packaging while the issue is being assessed and submit the details through our Customer Support Form. 

These are preferred reporting timeframes and do not remove any rights you may have under Australian Consumer Law.

What should I do if my order has missing or incorrect parts?

Please submit a request through our Customer Support Form with details of the missing or incorrect parts. We’ll assess the issue and determine the appropriate solution, which may include supplying replacement parts, replacing an affected component or another remedy where applicable.

What information do I need to provide when making a claim?

Providing as much information as possible will help us assess your request. You may be asked for proof of purchase, your order or invoice details, a description of the issue, photographs or video, photos of product labels or packaging where relevant, and any other reasonable information needed to assess the claim. A tax invoice is the preferred proof of purchase, although other reasonable evidence may be accepted where required by law.

What happens after I submit a warranty, fault or damage claim?

Once your request and supporting information have been received, Furniture Bazaar may need to inspect or assess the product to understand the cause and nature of the issue. This helps determine the appropriate solution, which may include repair, replacement parts, product replacement, a refund or another remedy depending on the circumstances. 

For large or bulky furniture, please contact us before attempting to return the item. We may be able to arrange an inspection, repair, collection or another suitable process.

Product Care

How should I look after my furniture?

A little regular care can help your furniture retain its appearance, comfort and condition for your lasting enjoyment.

As a general rule, keep furniture away from excessive sunlight, heat and moisture, clean spills promptly and avoid using harsh or unsuitable cleaning products.

Always follow the care instructions supplied with your particular product. For extra peace of mind, consider investing in a Care Cover plan.

How should I clean a fabric sofa?

Vacuum fabric upholstery regularly to help reduce dirt and wear.

Cushions should be rotated, reversed and plumped regularly where the design allows. Blot spills promptly rather than rubbing them, and avoid removing covers for machine washing unless the product instructions specifically allow it.

Professional cleaning is recommended where appropriate.

How should I care for leather furniture?

Wipe your leather furniture regularly with a soft damp cloth or suitable leather cleaning product to remove body oils and everyday residue.

Spills should be blotted promptly rather than rubbed. We also recommend periodically cleaning and conditioning leather with an appropriate leather care product.

Keep leather away from excessive sunlight and heat, which may cause fading, drying or cracking.

How should I care for timber furniture?

Dust timber furniture regularly using a soft dry or slightly damp cloth.

Wipe spills promptly and use coasters, placemats or tablecloths to help protect surfaces from heat, stains and scratches.

Avoid abrasive cleaners and silicone or wax based sprays unless recommended for your particular product.

How should I care for my mattress?

Proper care extends the life of your mattress. Use a high-quality mattress protector to block sweat, spills, and dust mites.

Spot clean spills or stains with a small amount of mild soap and lukewarm water on a cloth. Never soak or use harsh chemicals on your mattress.

Regularly rotate and flip the mattress where recommended by the manufacturer and ensure it is used with suitable support.

Customer Support

If I need help, how do I contact Furniture Bazaar?

For general questions before you purchase, you can contact or visit your nearest Furniture Bazaar store through our Store Locator.

For after-sales matters, including delivery issues, damaged or faulty products, warranty claims, cancellations, missing parts and returns, please use our Customer Support page. Providing your order details and information about the issue will help the team assess your request.

I can't find the answer to my question. Can someone help me?

Absolutely. If you need help before purchasing or have a product query, email or call your nearest Furniture Bazaar store and our team will be happy to help you out.