Privacy Policy

Last updated: 31 August 2026

Furniture Bazaar respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how Furniture Bazaar collects, holds, uses and discloses personal information when you visit our website, shop with us, communicate with us, participate in promotions or otherwise interact with our business.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

1. What Personal Information We Collect

The types of personal information we collect depend on how you interact with Furniture Bazaar and may include:

• your name and contact details;
• billing, delivery and collection details;
• information provided when placing an order or making a purchase;
• products purchased, order history and transaction information;
• payment-related information required to process a transaction;
• finance, lay-by or payment-plan information where relevant;
• RAC membership information where you request an applicable member benefit;
• customer account information and preferences;
• records of enquiries, complaints, warranty matters, returns and customer-support requests;
• photographs, videos or other supporting information provided in connection with a product claim or customer-support matter;
• responses to surveys, competitions or promotions;
• marketing preferences;
• website usage information, including pages viewed, interactions and referring websites;
• device, browser, IP address and similar technical information; and
• other information you voluntarily provide to us.

We generally do not seek to collect sensitive information unless it is reasonably necessary for a particular purpose and permitted by law.

2. How We Collect Personal Information

We usually collect personal information directly from you when you:

• purchase products in-store or through our website;
• create or use a customer account;
• arrange delivery or collection;
• make a lay-by or finance purchase;
• request a quote or product information;
• submit a customer-support, warranty, return or damaged-product request;
• participate in a promotion, competition or survey;
• join or interact with a marketing program;
• browse or interact with our website; or
• otherwise communicate or transact with Furniture Bazaar.

We may also receive personal information from third parties where permitted by law, including payment providers, finance providers, delivery providers, technology platforms, advertising platforms, service providers and other organisations involved in supplying or supporting our products and services.

3. Information Collected Automatically

When you use our website, certain information may be collected automatically through technologies such as cookies, pixels, tags, analytics tools and similar technologies.

This information may include:

• your IP address;
• browser and device information;
• pages visited and products viewed;
• time spent on particular pages;
• links or advertisements interacted with;
• referring websites or advertising campaigns;
• approximate location derived from technical information; and
• information about how you navigate and use our website.

Some of this information may constitute personal information depending on the circumstances and how it is combined with other information.

4. Cookies and Similar Technologies

Furniture Bazaar and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our services, measure advertising performance and provide relevant advertising.

Cookies are small data files stored on your device or browser. Some cookies are necessary for the website to operate, while others support analytics, functionality and advertising.

You may be able to manage or block cookies through your browser settings or through any cookie-preference controls made available on our website. Disabling certain cookies may affect the functionality of parts of the website.

5. How We Use Personal Information

Furniture Bazaar may collect, hold and use personal information for purposes including:

• processing and managing orders;
• taking and administering payments;
• arranging delivery, collection, storage or assembly services;
• managing lay-by and finance-related transactions;
• providing customer service and responding to enquiries;
• assessing warranty, damaged-product, missing-part, return and refund matters;
• maintaining customer accounts and transaction history;
• managing promotions, RAC benefits and other customer programs;
• preventing fraud, misuse and unauthorised transactions;
• operating, maintaining and improving our website and business systems;
• understanding customer behaviour and product preferences;
• conducting analytics, reporting and business planning;
• improving our products, services and customer experience;
• sending marketing communications where permitted;
• measuring and improving advertising effectiveness;
• meeting legal, regulatory, accounting and record-keeping requirements; and
• protecting the rights, property and safety of Furniture Bazaar, our customers and others.

6. Disclosure of Personal Information

Furniture Bazaar does not sell personal information to advertisers.

We may disclose personal information to third parties where reasonably necessary to operate our business or provide products and services, including:

• delivery, freight, assembly and logistics providers;
• payment processors and financial institutions;
• finance providers where a customer applies for finance;
• website, e-commerce and technology service providers;
• cloud hosting and data-storage providers;
• customer relationship management and support platforms;
• analytics and advertising providers;
• professional advisers, auditors and insurers;
• manufacturers, suppliers or service agents where required to resolve a product or warranty matter;
• government agencies, courts, regulators or law-enforcement bodies where required or authorised by law; and
• other parties with your consent or where permitted by law.

Third-party service providers are generally permitted to use personal information only for the services they provide to us or as otherwise permitted under their own legal obligations.

7. Payments

Payments made through our website or other electronic payment systems may be processed by third-party payment providers.

Furniture Bazaar does not intentionally store complete payment-card numbers or card security codes in its general customer records. Payment providers may collect and process payment information in accordance with their own privacy and security requirements.

8. Direct Marketing

Where permitted by law, Furniture Bazaar may use personal information to provide information about products, offers, promotions, events or other services that may be of interest to you.

Marketing communications will include an appropriate method for opting out or unsubscribing where required.

You may request that we stop using your personal information for direct marketing at any time. We will action valid opt-out requests within a reasonable period and in accordance with applicable law.

Opting out of marketing does not prevent Furniture Bazaar from providing service-related communications that are reasonably necessary to manage an existing order, transaction, delivery, account, warranty or customer-support matter.

9. Analytics and Advertising

Furniture Bazaar may use analytics and advertising technologies provided by third parties, including services supplied by Google and other advertising platforms.

These services may use cookies, pixels and similar technologies to understand how visitors interact with our website, measure advertising performance, build audiences and display advertising that may be more relevant to users.

Information used for advertising purposes may include website activity, products viewed, advertising interactions, device information and other online identifiers.

Where personal information is involved, these technologies will be used subject to applicable privacy and marketing laws and any available consent or preference controls.

Users may also manage advertising preferences through the privacy and advertising controls provided by their browser, device or relevant advertising platform.

10. Remarketing

Furniture Bazaar may use remarketing technologies to display advertising to people who have previously visited or interacted with our website.

For example, advertising providers may use information collected through cookies or similar technologies to display Furniture Bazaar advertising when you visit other websites or digital services.

Remarketing and audience-targeting activities are subject to the privacy controls, advertising preferences and opt-out mechanisms offered by the relevant advertising provider and any consent controls provided on our website.

11. Overseas Disclosure and Processing

Some of the service providers used by Furniture Bazaar operate internationally or use cloud infrastructure located outside Australia.

As a result, personal information may be stored, processed or accessed outside Australia in connection with services such as website hosting, cloud storage, payment processing, analytics, advertising, customer-support systems and other technology services.

The countries involved may vary depending on the service provider and the location of its infrastructure.

Where Australian privacy law requires us to take steps in relation to an overseas disclosure, Furniture Bazaar will take reasonable steps to ensure personal information is handled consistently with applicable requirements.

12. Storage and Security

Furniture Bazaar takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be held electronically, in cloud-based systems and, where necessary, in physical records.

Security measures may include access controls, authentication requirements, system security controls, restricted staff access and the use of reputable third-party service providers.

No electronic transmission or storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their own account credentials and devices.

13. Retention of Personal Information

Furniture Bazaar retains personal information for as long as reasonably necessary for the purpose for which it was collected, to manage our relationship with customers, to maintain transaction and warranty records, or to meet legal, taxation, accounting and regulatory obligations.

When personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to delete, destroy or de-identify it.

14. Accessing or Correcting Your Personal Information

You may request access to personal information Furniture Bazaar holds about you or request that inaccurate, incomplete or out-of-date information be corrected.

Requests must be made through our Customer Support Form.

We may need to verify your identity before providing access or making changes.

In some circumstances, access may be refused or limited where permitted or required by law. Where applicable, we will provide an explanation for the decision.

15. Privacy Complaints

If you believe Furniture Bazaar has mishandled your personal information or breached an applicable privacy obligation, you may submit a privacy complaint through our Customer Support Form.

Please provide enough information for us to understand and investigate the matter.

Furniture Bazaar will review privacy complaints and respond within a reasonable period.

If you are not satisfied with the outcome of a privacy complaint, you may have the right to raise the matter with the Office of the Australian Information Commissioner or another relevant regulator.

16. Anonymous or Pseudonymous Enquiries

Where practicable and lawful, you may interact with Furniture Bazaar anonymously or using a pseudonym.

However, we may need to identify you where reasonably necessary to process an order, take payment, arrange delivery, provide a refund, investigate a warranty matter, access customer records or comply with legal obligations.

17. Third-party Websites

Our website may contain links to websites operated by third parties.

Furniture Bazaar is not responsible for the privacy practices or content of independent third-party websites. Customers should review the privacy policies of those providers before supplying personal information to them.

18. Changes to This Privacy Policy

Furniture Bazaar may update this Privacy Policy from time to time to reflect changes to our business, systems, service providers, technology or legal obligations.

The current version will be published on our website and will display the date it was last updated.

19. Privacy Requests and Enquiries

All privacy enquiries, personal-information access or correction requests, marketing preference requests and privacy complaints must be submitted through our Customer Support Form.

Submit a Customer Support Request